It is essential to cancel your Home Collection if you cannot make the appointment to retain your Robin Score. Remember, your Robin score is affected for every collection appointment that you miss.
You can cancel a return by selecting it and clicking the "Cancel Return" button at the bottom of the page after you've made your selection.
- You can cancel your return until 8 p.m. on the day before the scheduled collection.
- Only a Home collection can be cancelled, and only if it is with a 'Pending' status.
Cancel returns do not apply to drop-off returns, as you are not required to drop off your package on time. Drop-offs do not affect your score negatively.
Please be aware that if you cancel a return, Return Robin will not re-schedule a collection.