How to create a return

2 min. readlast update: 06.15.2023

 You can create a return by :

  • Selecting Returns > Create a Return on the home page or
  • Selecting Create a Return on the menu appearing at the upper right of your screen.

You will be redirected to the following page to select the retailer who will receive the return.  


Choose the retailer for which you are creating the return. 

You may search for the retailer by name using the Retailer search if you cannot easily find your retailer listed in this page.  

Having found the retailer, you can move to the Next Step.

Select the type of return you wish to create. You have two options:  

  • Home collection - By choosing Home Collection, you will have your parcel picked up from your home or any other address you specify. 
 No need to print any labels. The courier will bring the labels with them. 

       For more details see How to create a home collection.

  • Drop off - If home collection does not work for you, you can use a drop-off point near you to drop off your parcel, drop off points can be found when creating a return in the Return Robin portal.
  Please note, the max weight limit for drop-offs is 10 kg. Your parcel cannot exceed that limit.  

       For more details see How to create a drop-off return.

Please note, only three (3) returns may be created per day.

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