Return Robin scoring relates solely to Home Collections. Your Robin score is a number from 0 to 100 that represents your history with using Return Robin. The higher the score, the better!
When your return parcel is collected successfully you will gain points. You will also gain more points every 28 days just by being an active customer!
The only way that your score will decrease is if there is a failed collection; this means that if the courier attempted to collect your return parcel at your desired location and was unable to do so, it will have a negative impact on your Return Robin score.
Although, if the return collection failed due to the courier, this will not impact your score.
You need to have at least thirty (30) points to create a return. If your score goes below thirty (30) you will be unable to use the return service until it increases again.